Customer Satisfaction Survey 2015

CelebrationIn Ireland, the traditional route to market for both glue & sealant sales, was through non-technical distributors. Companies who sold boxes! W.I Polymers have successfully turned this philosophy on it’s head. Rather than give the customer a selection of adhesive samples and depend on the customer to test the sample, we do all of the technical work for you. We apply science to your adhesive problems and with decades of adhesive and materials science, we are at the forefront of adhesion science.

In December 2014, a customer satisfaction survey was sent out to 100 randomly selected customers. In the survey, we asked 25 different questions about six different areas as we try to learn how satisfied our customers are. As Irelands only research based adhesive manufacturer and distributor, it  is a very important instrument for us, on which we base our growth and overall development. Based on the results of the survey we can see where we can improve and what our customers really find important.

In general the results of this year show us that our customers are more than satisfied with our products and our top-class technical service and we know that the level and quality of all of our products and services, is highly valued by our customers.

At the end of the survey, we asked customers to tell us, in one line, why they do business with us. Here are some comments…….

  • ”have the highest level of technical expertise we have ever seen”.
  • ”….immediate technical advice on materials and the glues……”
  • ”We buy because the products and service is excellent”.
  • ”Located in Ireland and can be with us quickly if needed”.
  • ”…..as important to our business as our customers are to us…..”
  • ”…….the laboratories are a  magnificent resource for the manufacturing industry…..”
  • ”We have seen the investment in laboratory facilities and that gives us the confidence we need”.
  • ”…………..have solved every one of the adhesive enquiries which we have had over the past year”
  • ”Rapid delivery is important to our business, and W.I Polymers have an excellent delivery service”.
  • ”We have been using glue for the past five years and have had several glue suppliers. W.I Polymers are now our only glue supplier because they have the expertise which is vital to our business”.
  • ”The product range is broad and they have solved every technical application given to them…..”

We want to thank all respondents for filling out the questionnaire! It is very important to us that you take a few minutes to tell us this. In that way we can better meet your wishes and needs.